Smart Car Specialist Customer Charter

When any work is carried out, we constantly strive to ensure that:
• Work is carried out with the highest possible care and skill
• Work is carried out within a reasonable time scale
• Work is carried out at a reasonable charge (if no charge is agreed in advance)
• We will only ever do work that we are qualified to do
• We will give clear details of repair options and costs
• We will agree any work with you
• We are able to give written quotes (where requested – fixed menu prices for most work available is on our web site or via email)
• We are able to give written estimates if quotes aren’t possible – an estimate will give you the price that you will most likely have to pay
• We include VAT (Value Added Tax) in any quote or estimate
• The work and parts are detailed on your bill, this is so you have a proof of purchase if there are any queries
• The details on any new MoT certificate are correct and the certificate has been correctly stamped with the garage’s details
• The car’s service record book (where supplied) has been stamped with the garage stamp and the details of the service are correctly recorded
• We won’t replace unworn parts, but will tell you when they will probably need replacing. If there have been replacements, you may ask for the old parts when dropping the car off prior (They go for recycling / refuse)

What to do if you are unhappy with and goods or service received:

If you have a complaint, please contact us in by phone and in writing as soon as practicable.

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